Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

  1. Please phone us on 03 9768 2865 or email info@busybee.com.au to request a refund.
  2. Mail your returned item to:
    • Busy Bee Brushware Pty Ltd
      Returns Department
      39 Swift Way
      Dandenong South Vic 3175
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include cut to size Plastics, cut to size Strip Brush and Holders and custom order brushes. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges are at the discretion of Busy Bee Brushware Pty Ltd, please contact us on 03 9768 2865 or email info@busybee.com.au to discuss your individual situation.

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